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Review of Patient Satisfaction Measures
This research undertook a literature review of patient satisfaction studies and suitable measures. The Genito-Urinary Treatment Satisfaction Scale (GUTSS) (Hawthorne and Harmer, 2000) was the only incontinence specific patient satisfaction instrument identified. The ConsultSQ, PSI and CSQ-18 were the superior instruments identified in the literature, however, none of these were recommended in their current form. A significant lack of adequate reporting on patient satisfaction was found yet a consistent finding across the literature was that most people are satisfied with their health care, with 70-90% reporting satisfaction, even when progressing health problems still remained.
In light of the review it was recommended that a short, valid and reliable generic patient satisfaction measure be developed for use by Australian researchers, or the revision of one or more of the above instruments to be undertaken. In the interim, the ConsultSQ was recommended as the available measure of choice. The need for a single item patient satisfaction measure, for use by clinicians wishing to assess the satisfaction of their patients 'on the spot', was also highlighted.
You can download a copy of the report:
References
Hawthorne, G. (2006a). Review of Patient Satisfaction Measures. Report prepared for the Australian Government Department of Health and Ageing.
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Page last updated 23 Dec 2008