CAPS - Purchasing information
- What sort of products can be purchased under the CAPS?
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CAPS clients will be able to purchase any continence products appropriate for their needs. It is recommended that CAPS clients seek advice from their health professional about the types of products appropriate to their needs
- Where can CAPS clients purchase products?
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CAPS clients will be able to purchase their continence products from any supplier of their choice.
Visit the Continence Foundation of Australia website for more information about continence product suppliers or call the National Continence Helpline on 1800 330 066 (free call).
- Will the CAPS affect a client's entitlement to continence products from state or territory schemes?
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Policy decisions for the supply and eligibility of continence products for state and territory schemes are separate to the Australian Government CAPS.
A client, their nominee, or health professional can contact the National Continence Helpline (1800 330 066) for information on the state/territory government schemes.
- How will clients know what continence suppliers are out there?
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A list of Product suppliers has been developed by the Continence Foundation of Australia. You can access this list on the Continence Foundation of Australia website or call the National Continence Helpline on 1800 330 066 (free call).
- How will clients know which products to buy?
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It is expected that clients with permanent and severe incontinence will have a continence management plan in place to manage their condition, including education about appropriate products for their individual circumstances.
Clients can also speak with their GP or health professional about product requirements suitable to their needs.
The National Continence Helpline (1800 330 066) is staffed by professional continence advisors who can make some suggestions provided the person has had an assessment of their condition by a health professional. In addition, some continence suppliers have consultants who can assist with descriptive advice about products.
- Will the CAPS provide a catalogue of products?
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No. The CAPS is a direct payment scheme only. Clients or health professionals can contact product suppliers directly for a catalogue or may be able to view products on their websites.
- If a client lives in an area that does not have local stores or pharmacies, how will they get their products?
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Clients can choose to order products from a supplier that provides online or over the phone mail orders or they can call the National Continence Helpline 1800 330 066 (free call); for additional assistance on ways to source continence products.
- Can the local health service stock products on behalf of the CAPS clients?
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CAPS clients (including those in rural and remote areas) can order products from a supplier of their choice or may be able to enter into arrangements with services/providers to procure products on their behalf.
