CAPS - Where can I get help?
- Where can I go for information about the CAPS?
For information about the CAPS contact:
- The National Continence Helpline (1800 330 066);
- The Continence Foundation of Australia website.
For assistance regarding CAPS application forms and payments, contact Medicare on 132 011 and select the general enquires option.
Other useful contacts:
- The Aged Care Information Line (1800 500 853);
- Translating and Interpreting Service (13 13 450); or
- National Relay Services (133 677 TTY/voice and 1300 555 727 speak and listen) which assist in referring people onto continence information.
- Can I provide feedback on the CAPS?
Yes. You can provide feedback on the CAPS by:
- Emailing the Department of Health and Ageing at: email@example.com;
- Calling Medicare on 132 011 (select general enquiries option); or
- In writing to any Medicare office (relating to the processing of the application and delivery of payments).
- What is the role of Medicare?
Medicare is responsible for the administration of the CAPS including the processing of applications and payments.
All enquiries regarding the processing of CAPS applications and payments should be directed to the Medicare information line 132 011 and select the general enquiries option.
- What is the role of the Department of Health and Ageing?
The Department will:
- Define and manage the policy for the CAPS;
- Manage ongoing public communication about the CAPS;
- Liaise with Medicare about eligibility and/or payment issues should they arise; and
- Respond to policy enquiries.
- Who will have access to a client's personal information under CAPS?
Medicare and the staff at the Department of Health are bound by the Privacy Act 1988 and the Information Privacy Principles under section 14 of the Act.
Both Medicare and Departmental staff will have access to client information to manage the Scheme, however bank account details will only be accessed by Medicare in order to make the CAPS payment.
All applications and client records will be managed and securely stored in accordance with the National Archive Guidelines.
- Where can people go to seek help for their incontinence?
People can contact their GP, the National Continence Helpline (1800 33 00 66) or a continence nurse advisor in their state.