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Department of Health

CAPS Application Form and Guidelines

To ensure your application is assessed in a timely manner, return your application to the Department of Human Services (Medicare):

Post:  Continence Aids Payment Scheme
             Department of Human Services
             GPO Box 9822
             Sydney NSW 2001

In person: At your local Medicare service centre or at any other Department of Human Services service centre.

If you use an older version of the CAPS application form, it may direct you to return your form to the Secretary of Department of Health. This will delay assessment of your application. Ensure you use the latest version of the CAPS application form and direct your form to the Department of Human Services (Medicare).

For assistance in completing the CAPS applications form, call Medicare on 132 011 or the CAPS Team on 1800 239 309.

Health Professionals should assist by using the latest version of the CAPS application form advising their clients to send completed CAPS application forms directly to the CAPS Team at the Department of Human Services.

Download the latest versions of the CAPS application form and CAPS Guidelines here:

Request an electronic copy of the CAPS application form and CAPS guidelines here:

Email: continence@health.gov.au

Request a printed copy of the CAPS Application Form and Guidelines here:

Email: health@nationalmailing.com.au  or

Phone: 02 6269 1000 (National Mailing and Marketing)

CAPS Legislation

Details of the current CAPS legislation can be viewed here:

Continence Aids Payment 2010 legislation

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