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Department of Health

CAPS Application Form and Guidelines

Important: You must read this information before submitting the CAPS application form.

CAPS applications must NOT be sent to the Secretary of Department of Health. This could delay the application from being assessed in a timely manner.

Application forms MUST be sent to Medicare by:

Fax:     02 9895 3525
Email: caps.processing@humanservices.gov.au
Post:    Continence Aids Payment Scheme
             Department of Human Services
             GPO Box 9822
             Sydney NSW 2001

Information for Health Professionals

Health Professionals do not need to photocopy the Centrelink or DVA Pensioner Concession Card nor the applicant's Medicare Card. The applicant is only required to provide these numbers in the appropriate sections of the CAPS application form.

Health Professionals can assist by advising their clients to send completed CAPS application forms to Medicare as per the lodgement details in the CAPS application form.

If required, please ensure you attach any certified copies of the Legal Represenation documents to your CAPS Application form before submitting it to Medicare.

CAPS Application Form and Guidelines


PDF copies of the CAPS Application Form and Guidelines are available online:

To request a hard copy of the CAPS Application Form and Guidelines, please contact National Mailing and Marketing via email to health@nationalmailing.com.au or via telephone to 02 6269 1000.

Electronic copies can be requested by emailing continence@health.gov.au.

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